PRIVACY

Privacy Policy

Last Updated: December 16, 2025

At PolarHub, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services. We are committed to maintaining the trust and confidence of our users. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect only the minimum amount of data necessary to provide and secure our services. The following information is collected for authentication and security purposes only:

Discord ID

Used to link your account, verify identity, and provide customer support through our Discord server.

IP Address

Collected for security purposes, fraud prevention, and to detect unauthorized access attempts.

Hardware ID (HWID)

Used to bind your license to your device, prevent unauthorized sharing, and enforce license restrictions.

2. Information We Do NOT Collect

To be absolutely clear about what we do NOT access or store:

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We do NOT collect, store, or access your Roblox account passwords.
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We do NOT collect, store, or access your Roblox cookies or session tokens.
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We do NOT access your in-game inventory, currency, or personal game data.
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We do NOT collect personal information such as real name, address, or payment card details (payments are handled by third-party processors).

3. How We Use Your Information

The information we collect is used exclusively for the following purposes:

Authentication: To verify your identity and link your license to your account.
License Enforcement: To ensure compliance with our terms of service and prevent unauthorized access.
Security: To detect, prevent, and respond to fraud, abuse, security incidents, or illegal activities.
Support: To provide customer support and respond to your inquiries.
Service Improvement: To analyze usage patterns and improve our services (anonymized and aggregated data only).

4. Data Sharing & Third Parties

We do NOT sell your personal data to third parties.

Your information may only be shared in the following limited circumstances:

Legal Requirements: If required by law, court order, or governmental authority.
Service Providers: With trusted third-party service providers who assist in operating our services (e.g., payment processors, hosting providers), under strict confidentiality agreements.
Protection of Rights: To protect the rights, property, or safety of PolarHub, our users, or the public.

5. Data Security & Encryption

We implement industry-standard security measures to protect your data:

Encrypted Storage

All sensitive data is encrypted at rest using AES-256 encryption.

Secure Transmission

All data in transit is protected using TLS 1.3 encryption.

While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

For the duration of your active subscription or license.
As required to comply with legal obligations.
To resolve disputes and enforce our agreements.

Upon account deletion or license expiration, your data will be securely deleted within 90 days, except where retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data (subject to legal retention requirements).
Objection: Object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us through our Discord support server.

By using PolarHub, you acknowledge that you have read and understood this Privacy Policy.